Useful FAQs

Got a question? We have you covered. Can't find your answer below? Get in touch with us here.

Can I cancel the monthly subscription at any time?

Yes, with a monthly subscription, you can cancel whenever you want for a totally hassle-free experience. With the 6 monthly and yearly packages you have to complete the subscription.

 

 When will I get my order?

We’ll start making your candle as soon as you checkout and it will usually arrive within 14 working days. After this, your candle refill will be shipped in the first two weeks of each month.

 

 How do I clean out my Tash Tamar Vessel?

If there is some wax left in the container, place it in the freezer for an hour and the wax will slip out easily. Then wash the container with Cif (or cleaning fluid) and hot water. Be careful not to place the container straight from the freezer into hot water or it may crack!

 

 What payment methods do you accept?

We accept all debit cards and credit cards.

 

 Do you ship outside of UK?

Yes we do.

 

 What payment methods do you accept?

We accept all debit cards and credit cards.